Job Posting: Customer Service Clerk

Job Posting: Customer Service Clerk

Village of Schaumburg, IL

Customer Service Clerk (Police Department)


The Village of Schaumburg employs approximately 600 employees in a variety of departments within the organization, such as police, fire, public works, engineering, finance, human resources, cultural services, community development, information technology, and transportation. Our employees work to serve the residents and strive to make Schaumburg the best community it can be. Schaumburg is a thriving community of 75,936 residents located 12 miles west of O’Hare International Airport and approximately 26 miles northwest of the City of Chicago. The community is the base of the second largest concentration of retail, office and commercial activity in the state of Illinois and was recently named by Money Magazine as one of the Top 10 Best Places to Live!

Please submit your application directly through the Village of Schaumburg’s Career Portal


Position Information

Customer Service Clerk (Police Department) part time with an online application deadline of 10/08/2017 or until 75 applicants have successfully completed the application process.

SALARY RANGE: $16.25 – $24.27 per hour working up to 19 hours per week. Salary dependent on qualifications.  The preferred work schedule is Monday through Friday 1:00p – 5:00p.

Please attach as part of your application all necessary documents verifying that you meet the minimum qualifications for the position.


JOB SUMMARY:

This position performs a variety of functions within the Police Department Records in the area of customer service. This position is responsible for the handling of phone calls, customers, and receipts of payments, data entry; adjudication administration and coordination of monthly hearings, processes all requests for records through a subpoena, FOIA, background check or letters of good conduct.


JOB DUTIES:

Assists, provides information, and responds to questions and concerns from the general public, departmental staff, and other agencies in person and by telephone. Collects fees and fines for the department, including but not limited to, parking citations, ordinance fines, accident reports, vehicle releases, fingerprinting, batch payments and other matters; prepares and issues receipts; maintain appropriate ledgers and daily cash drawer balance.

Collects fees and fines for the department, including but not limited to, parking citations, ordinance fines, accident reports, vehicle releases, fingerprinting, batch payments and other matters; prepares and issues receipts; maintain appropriate ledgers and daily cash drawer balance. Validates records within the state Law Enforcement Agencies Data System (LEADS) computer program and queries the Illinois State Police computer program for various data.

Responds to public inquiries for information regarding police reports, accident reports and other matters; ensuring that the release of records follows state, federal, and local laws. Maintains and processes bankruptcy paperwork. Performs other duties as assigned. Generates monthly reports as needed. Provides assistance for any position with in the division.


QUALIFICATIONS:

  • Education equivalent to a high school diploma. A minimum of one year of customer service and clerical experience that demonstrates a general aptitude for working with the public in a professional environment.
  • LEADS certification preferred or ability to obtain within one year of hire. Proficiency with current computer software systems, including email, calendar programs job specific software, and customer service systems preferred, or within the first six months of employment.
  • Knowledge of municipal ordinances, Illinois State statutes, and federal laws. Considerable knowledge of general office procedures and practices. Working knowledge of all operations and terminology used in the department. Ability to establish and maintain positive working relationships with both co-workers and the public.
  • Considerable knowledge of office practices and procedures, and the ability to communicate effectively, both verbally and in writing, in a professional manner using proper language, spelling, grammar and punctuation.
  • Demonstrates deductive reasoning, effective organizational skills, and common sense problem solving.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

  • This position works in a typical office setting. Prolonged periods of concentration, proofreading, and extensive computer work. Occasionally transport 20 pounds or more. Ability to effectively use the village’s phone system.
  • Ability to cope with numerous interruptions. Excellent organizational skills including the ability to handle multiple tasks and projects in order to meet deadlines. Ability to comprehend and apply policies and procedures of the department.

BENEFITS:

Part-Time employees are not eligible for benefits.


SELECTION PROCESS:

  • Candidate screening process may consist of an application review, skills testing, employability assessment, interviews, reference checks, and other job-related testing or verifications. Chosen candidates will be subject to a background and criminal history investigation, and qualifying pre-employment medical examination and drug screen.

THE VILLAGE OF SCHAUMBURG IS AN EQUAL OPPORTUNITY EMPLOYER