Neighborhood Engagement Coordinator, City of Arvada, CO
- Salary: $53,177.64 – $72,712.20 Annually
- Location: Arvada, CO
- Job Type: Benefited Full Time
- Department: City Manager’s Office
- Job Number: 2017-00092
- Closing: 8/4/2017 11:59 PM Mountain
Performs professional and technical work to facilitate the creation of lasting, meaningful relationships between community members/groups and the City. Plans, develops and delivers programs and services to proactively respond to neighborhood issues and/or citizen concerns. Works with other city departments to promote citizen involvement in neighborhood issues and serves as a liaison between the City, nonprofit groups and community leaders. Establishes and implements expanded neighborhood resilience and sustainability programs and special projects associated with building stronger and more cohesive neighborhoods across Arvada.
Job Functions / Scope of Authority
- Creates sustainable and measureable relationships and partnerships between neighborhoods, citizens and the City.
- Assists neighborhood associations in developing tools and methods for communication with their members and establishes programs designed to improve neighborhood quality of life.
- Collaborate with a city inter-departmental team in developing programs for diverse citizen populations, volunteer opportunities and establishing partnerships with other government agencies, nonprofits and citizen groups.
- Plans, coordinates and implements community volunteer projects and activities, in conjunction with City residents, community-based organizations, corporations and city departments.
- Works closely with others on measurable outreach efforts related to sustainability, resiliency, water conservation, community agriculture, alternative transportation and park programming.
- Assists with the formation of newly established neighborhood associations, encourages neighborhood development, initiates the formation of public-private partnerships, and develops and distributes online or e-publications, brochures and newsletters.
- Plans and coordinates marketing efforts for the neighborhood programs to promote awareness of needs and services, including; distributing information through various printed and electronic media, meetings, workshops, conferences and the Internet. (assists with components of the citizen survey)
- Researches, prepares and presents oral and written publications, reports and recommendations to neighborhoods, community organizations, boards and commissions, city management and staff.
- Identifies, responds to and documents City Council and citizen issues, concerns and requests for information and analysis of neighborhood issues; creates programs to address those issues as requested.
- Demonstrates sensitivity to political/policy issues raised by elected officials, neighborhoods, and volunteers and articulates them to the City Manager.
- Maintains and improves database of community contacts, volunteers, and neighborhoods; develops and maintains neighborhood association and community association tracking systems and mailing lists.
- Creates, maintains and reports on performance measures related to neighborhood engagement
- Responsible for tying neighborhood engagement to City Council strategic results and reporting performance
- Manages and monitors the allocation of resources to neighborhoods through grants programs; prepares grant agreements, monitors and manages all phases of approved grant funded projects.
- Establishes and implements a neighborhood certification program.
- Researches and identifies future neighborhood program needs and identifies grant fundable opportunities to meet those needs.
- Serves as a liaison for the department with neighborhood associations and volunteers.
- Provides information to neighborhood associations regarding city policies, processes and procedures.
- Attends community meetings and neighborhood activities on behalf of the City to support resident decision-making, to listen to concerns, and to advocate for increased participation.
- Develops and establishes positive working relationships and partnerships with other municipalities, community groups and organizations, school districts, corporations and service provider agencies, business leaders, elected officials and governmental agencies, volunteers, employees of all levels and the general public.
- Communicates and collaborate effectively with all levels of city staff, officials, neighborhood leaders and the general public from varying socioeconomic backgrounds, verbally and in writing.
- Provide support to resident-led initiatives that tie in to identified community priorities and goals.
- Demonstrates a respectful attitude towards customers and coworkers that promotes teamwork, open communication, and effective customer service.
- Acts with the customer in mind, responds to requests promptly and provides effective services or solutions for customers.
- Exercises appropriate level of initiative and judgment to make decisions within the scope of assigned authority.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
- Solid knowledge of neighborhood outreach, citizen response, and neighborhood development and program planning principles, practices, current issues and trends
- Solid knowledge of principles and practices of public administration and local government structure and services.
- Solid knowledge of national neighborhood assistance programs and public outreach trends, methods and practices.
- Strong customer service and problem resolution skills working with internal and external customers
- Strong collaboration skills with the ability to engage and work with staff at all levels within different City departments
- Solid knowledge and skills in Microsoft Word, Excel, Google Suite and Powerpoint.
- Ability to learn how to utilize performance management and customer management software tools
- Ability to organize, motivate and work with volunteers.
- Ability to manage multiple projects at one time.
- Ability to act calmly, rationally, decisively, and tactfully in difficult situations.
- Ability to effectively communicate information, both verbally and in writing, to support organizational objectives and interact with all levels of personnel within the city in a positive and cooperative manner.
- Ability to lead groups in a committee environment focused on a common goal.
- Ability to present information clearly and persuasively to audiences of a diverse nature.
- Ability to work and/or attend meetings on evenings and weekends.
- Ability to exhibit passion for neighborhood development, resident participation, and the idea of people working together to create positive change.
- Ability to operate a motor vehicle to multiple work sites and meeting locations.
- Ability to work and/or attend meetings on evenings and weekends.
- May provide assistance with neighborhood grant applications and administration.
- Other duties as required.
- Employees are held accountable for all duties of this job.
SCOPE OF AUTHORITY:
- Receives general supervision and direction from the Assistant to the City Manager. Plans own work and the work of others to meet defined work plans and objectives. Few precedents and/or procedures are readily available. Originates and develops complex ideas in new and undefined areas based on organizational policy, codes, ordinance, goals or objectives. Work is typically performed independently and reviewed at completion.
- May assist in preparing and administering program budgets and/or grants.
Working Environment / Qualifications
The work environment/physical activities described here are representative of those an employee encounters while performing the essential functions of the job.
Work is primarily performed in an office environment with occasional field work and low to moderate noise levels. Physical effort and activities include: occasionally operating a personal or City-owned motor vehicle to drive to and from meetings and business locations; constant talking, hearing and listening, frequent use of use hands/fingers to handle or manipulate objects; frequent sitting; standing, and walking, and occasional reaching with hands and arms; visual acuity to focus on details at a close distance and make general observations; frequent handling of objects weighing up to 25 pounds, and up to 50 pounds occasionally. Works and attends meetings on evenings and weekends as required.
MINIMUM REQUIRED QUALIFICATIONS (EDUCATION, LICENSE, TRAINING AND EXPERIENCE):
Bachelor’s Degree in City Planning, Public Administration, Communications, Marketing/Business or a closely related field with a minimum of three years of progressively responsible experience in operating and administering citizen community outreach, neighborhood/community assistance, or citizen response programs. Demonstrated experience in managing complex projects involving citizens, nonprofits, business community and other stakeholders. Demonstrated experience in leading teams of internal city employees, volunteers, and/or external stakeholders. Must be skilled in conflict resolution. An equivalent combination of education and experience may be considered. A valid Colorado driver’s license is required.
Bilingual English/Spanish skills preferred. Knowledge of GIS Software preferred.
Vision Mission Values
The City’s Core values are in every employee’s individual Performance Plan which helps us to reinforce our expectations for living and working by our Core Values.
Every City employee is expected to perform his/her job to the highest professional standards. This includes upholding the City’s values with integrity and accountability, acting in a manner that is respectful and inclusive towards others, and adhering to the City’s policy on employee conduct as detailed in the personnel rules sec. 70-143.
- Vision: We Dream Big and Deliver
- Mission: We are dedicated to delivering superior services to enhance the lives of everyone in our community.
- Innovation: We excel in creativity, flexibility and the use of best practices while valuing diverse backgrounds, ideas and perspectives.
- Passion: We are a high performing, inclusive team inspiring each other to pursue excellence.
- Opportunity: We value our diversity, embrace possibilities, face challenges, persevere and take action to deliver quality results.