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About the Positions
The Town of Cary is seeking an Emergency Communications Officer to perform responsible technical work to dispatch police, fire, rescue, and other emergency and non-emergency personnel on an assigned shift. The anticipated hiring salary range is $35,651 – $60,923 depending on qualifications.
- Performs responsible technical work to dispatch police, fire, rescue, and other emergency and non-emergency personnel on an assigned shift.
- Please note that Emergency Communications Officers are considered critical personnel (Positions identified by each Department Director as critical to service delivery). In the event of adverse weather conditions or emergency situations, Emergency Communications Officers are required to work outside of their normally scheduled hours and/or past the end of their scheduled shift as needed.
- Work includes extensive public contact in dealing with incoming and outgoing calls.
- The work of the emergency communications officers is essentially the same; being distinguished primarily by experience and training. Senior Emergency Communications Officers may serve as a field trainer and may have lead worker responsibilities, as does the Emergency Communications Officer II, for providing guidance to newer employees. Work is performed under the regular supervision of an Emergency Communications Shift Supervisor.
- Note: The typical tasks listed below are performed by all levels of emergency communications officers.
- Answers emergency and routine telephone calls; determines appropriate service to respond; provides life- saving medical instructions to callers over the phone; enters caller information into Computer Aided Dispatch (CAD) and makes decision to accept or reject recommendation; provides logistic support for public safety field activities as necessary;
- Operates state-of-the-art radio console, telephone, CAD systems and other computer programs and applications;
- Dispatches appropriate agency and monitors progress of the call; records times and other information regarding the call;
- Responds to requests from general public for information concerning full range of available public services; routes calls to appropriate department or division; assumes responsibility for Town Hall telephone information lines after hours and during holidays;
- Maintains dissemination log for criminal histories as well as other logs for missing or wanted persons, stolen vehicles, stolen articles, etc;
- Operates terminals for DCI (Division of Criminal Information), RMS, SIMS, and CAD; enters and extracts data needed for investigatory purposes by police or others authorized to receive such data;
- Monitors security cameras, traffic cameras, alarms, Digital Tape Logging systems, and incoming and outgoing radio traffic;
- Monitors status of Public Works and Utilities operations such as out-of-service hydrants, street closings, or other information and announces to affected departments and external agencies as needed;
- Records 911 database and CAD corrections and new street names in appropriate files;
- Contacts other services or businesses for field units such as Duke Power, Public Service Gas Company, etc;
- Maintains and updates Special Needs Assistance Program and hazard files;
- Maintains appearance of the communications center by performing light maintenance work and equipment cleaning; performs preventive maintenance on radio equipment;
- Participates on assigned work teams and completes special assignments assigned by direct Supervisors;
- Maintains roster of off-duty personnel;
- Requires ability to perform standby status on a rotating basis for a designated period of seven consecutive days where employee is expected to be readily available for contact by phone, during all non-work hours, per the Town’s Standard Procedure 47 Standby Compensation for Employees.
- Performs other job-related tasks as required.
- Thorough knowledge of internal procedures for documenting and responding to all requests for assistance; thorough knowledge of geographical and topographical features of the Town and surrounding area; thorough knowledge of the Town’s infrastructures to include all transportation routes, buildings, and residential areas; general knowledge of standard telecommunications equipment used in law enforcement or public safety settings; general knowledge of public safety policies and procedures for responding to emergencies; ability to operate technical, computerized equipment; ability to communicate precisely with high degree of accuracy and clarity; ability to deal with the public courteously but firmly under stressful conditions; ability to exercise good judgment, calmness, and emotional maturity under stressful conditions; ability to recognize potentially dangerous or hazardous situations based on verbal descriptions.
MINIMUM AND PREFERRED QUALIFICATIONS: IMPORTANT!
- As part of the application process for Emergency Communications Officer I, you are required to fill out the North Carolina Sheriffs’ Education and Training Standards Commission (FORM F-3).
- This form can also be found on the NC Department Of Justice website.
- Please complete this form prior to completing your Town Of Cary Application. Save this PDF form on your device first, then complete it. The ‘form-fill’ PDF will not retain your data if you fail to save the form first on your device. Once completed, and as you are working on your town application, please attach the F-3 form to the town application. Failure to fill out and attach the form will automatically eliminate your application from consideration. This form is lengthy and may take some time to complete.
- Any combination of education and experience equivalent to graduation from high school and a minimum of one year experience in public safety work. Preference will be given to candidates with public safety experience and/or DCI, EMD and NC Basic Telecommunications Certifications.
- Requires drug testing and background check (which may include criminal check, education verification and credit history review) prior to employment.
Money Magazine named Cary, North Carolina, the hottest town in the East and one of six Hottest Towns in America. Cary was also recognized by Money Magazine as one of the Best Small Cities in America, ranking an impressive fifth on one of the magazine’s annual lists of Best Places to Live. As noted in several major publications, Cary’s accolades are numerous.
Cary Embraces the Best of City Life
On the whole, Caryites are a hard-working group with one of the highest median household incomes in the state. And being no further than 20 minutes from major universities such as Duke, North Carolina State, and the University of North Carolina, it’s no wonder that education is an important part of Cary life. More than two-thirds of adults hold a college degree. About 97 percent of citizens have access to the Internet in this, the Technology Town of North Carolina.
A Progressive Approach to Challenge
Cary is proactive. The Town conserves drinking water by reclaiming treated wastewater for irrigation and industrial processes; preserves open space; integrates sustainability into all that it does; and works with citizens and county leaders to make its schools even better. At the Town of Cary, staff focus every day on enriching the lives of citizens by creating an exceptional environment and providing exemplary services that enable our community to thrive and prosper.
Sense of Security
Cary continually ranks as one of the top 20 safest large cities nationally and the safest in the Southeast. Its Police and Fire departments and Emergency Medical Services are nationally accredited.
Tree-lined streets and well-groomed subdivisions and office parks show Cary has grown the right way.
Cary is home to world class businesses and national retail stores. Its fast-growing Parks, Recreation and Cultural Resources program has something for everyone, regardless of age or interest.
School-age children comprise nearly a quarter of Cary’s population. Yet people of retirement age are the fastest-growing group in Cary. Nineteen percent of townspeople were born in another country, and the Asian population – Cary’s largest minority – tripled during the 1990s.
- Population: 155,918 (January 2016)*
- Median age: 36.6 years (2010 Census)
- GPS Location: (Chatham and Academy streets) — 78.7812 35.7873
- Cary weather
*Population estimate based on the reported number of Certificates of Occupancy issued in the Town.
Cary has been named the 2016 Gold Medal Award winner for Excellence in Park and Recreation Management.
Lowest Property Crime in the South: Midsize Cities
Safeco Insurance has ranked Cary No. 1 in its list of highest/lowest instances of property crime. Cary is also known for its safety. In 2015, SmartAsset ranked the 200 safest cities in the country, and Cary clinched the No. 4 spot.
Safest City in the Southeast and America
Still one of the safest cities in America, Cary is consistently rated one of the Safest Cities in the Southeast among municipalities with populations of 100,000-500,000, and a new 2016 study lists the Town again. Smart Asset ranked Cary 4th safest city in the nation in 2015. And in 2014, Cary had the lowest total crime rate for municipalities its size in the U.S. based upon data published in the FBI’s annual Uniform Crime Report. Cary was also named the 3rd safest city in the nation by WallStreet.com.
Safest Cities to Drive in Bad Weather
Allstate ranked Cary one of the 10 safest cities to drive in during bad weather in its 2016 report.
Best Places to Live
In 2015, Cary ranked 6th, up from 8th in 2014, on 24/7 Wall Street’s America’s 50 Best Places to Live in America.
Top Town for Families
Forbes touted the Raleigh-Cary area as #1 for raising a family in 2014 and @bizjournals rated Raleigh-Cary as one of the best areas for raising kids.