City of Hillsboro, Public Affairs Manager
What one or two factors helped you know it was time to retire? Did you time your retirement date so you can become a Hillsboro Hops fanatic during the inaugural season?
I am part of the proverbial baby boomer generation and my age was a determining factor. I wanted to retire while I still am healthy and able to travel and do things. My children are grown so I’m ready for some “me” time. I certainly plan to go to some “Hops” games and I have made it abundantly clear that I expect to get a good seat for the opening game!
Tell us about the three career accomplishments that you are most proud of.
When we moved into the Civic Center, we held a grand opening event for the community which involved tours of the building, entertainment , arts and crafts and informational booths. It succeeded our wildest expectations and everyone had so much fun, it morphed into Celebrate Hillsboro which is now in its 9th year. The event has become part of our community’s fabric and we estimate 8,000 to 10,000 people attend the event.
- When I worked for a non-profit organization, I revitalized its community relations program which had been dormant for many years. The foundation I laid allowed the program to grow and today it is the public affairs coordinating and advisory body for the organization’s NW Oregon and SW Washington communities.
Three years ago, Mayor Willey decided he wanted to host a State of the City event to highlight the City’s accomplishments as well as its goals. I was responsible for creating the Mayor’s talking points and making sure they were in his voice, not mine. Though I had done talking points for the Mayor before none were for an hour presentation. Our first event in 2011 was good, the second in 2012 was better and our latest in January of this year was great. Each year we have “stepped it up” to improve the event. This year we interviewed and filmed community members and integrated their comments into the presentation. The film clips complemented the Mayor’s remarks, added new voices to the presentation and created visual interest for the audience. We have received nothing but rave reviews from people who attended. I’m pleased that I was in on the ground floor of what I think will become an annual event for many Hillsboro Mayors to come.
What is the first concert that you ever attended?
I don’t go to many concerts but I do love theatre. Though I don’t remember the first show I saw, I remember volunteering as an usher at the Schubert Theatre in Chicago and, after everyone was seated, being able to watch productions that were way above my budget. My love for theatre has endured all these years.
What was the most difficult issue that you’ve had to work through?
When I was working for the Multnomah County Sheriff’s Office, I received four pages in a row which read homicide, double homicide, triple homicide, triple homicide and suicide. A father had killed his three children and then committed suicide. He was estranged from his wife and the mother had discovered the gruesome scene.
When I arrived, I met with detectives to determine what I could say given it was clearly an on-going investigation. While talking with them, I saw part of the father’s body still in his car as well as the gurney with the children’s covered bodies. My own children were not much older and while trying to gather the facts, I found myself thinking of them. To do my job, I had to push all of those thoughts to the back of my mind.
The scene was swarming with reporters including helicopters with long range cameras. The media was relentless and also insensitive as each station tried to be the first with breaking news. Controlling the facts became even more difficult because the media had written down license plate numbers from parked cars and had found out information that though it was accurate, I was unable to confirm.
At the end of the day, it was the lead story for all of the stations as well as print news. All of my PIO training came into play that day including “100 Ways to Say No Comment” and I was able to maintain the integrity of the investigation.
Have you considered running for elected office in your retirement?
This one is easy—NO!
ELGL is hosting its inaugural conference on October 4 at the Kennedy School, can you help out our planning committee by providing three recommendations for topics or speakers that need to be included.
- How to engage minority communities.
- Telling stories not just facts.
- What to do when the news isn’t good.
In your opinion, do local governments effectively use social media?
I think government needs to be careful when using social media. A clear social media policy is a must as the organization still needs to speak in a unified voice. Once the decision is made to use social media, the agency has to be committed to keeping it fresh which can be time consuming. The flip side of that coin is government should not forego the more traditional communication tools because not everyone, particularly our older constituents, are social media savvy.
Before I die, I want to….
“make a difference.”
What are the skills that your successor will need to follow in your footsteps.
I’m hoping my successor will forge his/her own path rather than follow in my footsteps. The job requires strong writing skills, mental dexterity and a sense of humor. As Public Affairs Manager, you know a little about a lot. Hillsboro is a growing community and is receiving more and more media attention so, like it or not, my successor has to have strong media relations.
Name your favorite restaurants in Hillsboro.
- Syuns, 209 NE Lincoln St, Hillsboro, OR 97124
- Vivi’s Vietnamese Noodle House, 1035 NE 25th AVE, Hillsboro, OR 97124
- Hillsboro Hops stadium changes put city behind on scoreboard
- Hillsboro’s new city logo revealed and debuted online
- Hillsboro searching for new public affairs manager
The Takeaway Rewind
- John Anderson, Former Troutdale City Manager
- Dan Cooper, Former Metro Attorney
- Don Otterman, Former North Plains City Manager
- Roger Jordan, Former Dallas City Manager
- Bob Wells, Former Salem City Manager
- Sheila Ritz, Former Wood Village Manager
- Dennis Mulvihill, Washington County Government Affairs
- Jim Hough, Former Banks City Manager
- Craig Prosser, Former Tigard City Manager
- Larry Patterson, Oregon City Manager